If you’re unhappy for any reason, we want to know about it.

Apparel

• Apparel can be exchanged or returned within 30 days – unused, unwashed, and with original tags.
• You must contact us at returns@blackheartbikeco.com to initiate a return.
• Refunds are processed within 30 days.
• The customer is responsible for return shipping.

Framesets/Bikes

• We want every customer to love their BlackHeart.
• We offer our Perfect Fit program as a free 30 minute consultation to help ensure we get your size right the first time.
• For customers who complete our Perfect Fit program, new bikes and framesets with uncut steerer tubes can be returned within 30 days for a full refund.
• For customers who do not complete our Perfect Fit program, we will complete the program post-purchase and returns are at our descretion.
• Returns on used bikes, framesets that have been built or have cut steerer tubes are at our descretion and may have a restocking fee assessed.
• Custom painted bikes will have $600 deducted from the refund.
• Custom painted forks will have $200 deducted from the refund.
• Return shipping, packaging, insurance, and any damage sustained in shipping is the responsibility of the customer.
• You must contact us at returns@blackheartbikeco.com to initiate a return.
• Refunds are processed within 30 days.

Truemed HSA/FSA Purchases

• Any purchase made through Truemed is covered by the same Return policy, minus a 3% fee that is retained by Truemed.