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Returns

If you’re unhappy for any reason, we want to know about it.

Apparel

Apparel can be exchanged or returned within 30 days – unused, unwashed, and with original tags.

You must contact us at the below address for a Return Authorization (RA) before sending back returns.

The customer is responsible for return shipping. 

Framesets

We accept unused, unbuilt, and undamaged frameset returns/exchanges on a case-by-case basis at our discretion.

You must contact us at the below address before sending back the frameset in order to be considered for a return or exchange.

The customer is responsible for return and exchange shipping.

returns@blackheartbikeco.com