Returns

If you’re unhappy for any reason, we want to know about it.

Apparel

Apparel can be exchanged or returned within 30 days – unused, unwashed, and with original tags.
You must contact us at returns@blackheartbikeco.com for a Return Authorization (RA) before sending back returns.
Refunds are processed within 7 days.
The customer is responsible for return shipping.

Framesets

We accept unused, unbuilt, and undamaged frameset returns/exchanges on a case-by-case basis at our discretion.
You must contact us at returns@blackheartbikeco.com before sending back the frameset in order to be considered for a return or exchange.
Refunds are processed within 30 days.
The customer is responsible for return and exchange shipping.