Returns

If you’re unhappy for any reason, we want to know about it.

Apparel

- Apparel can be exchanged or returned within 30 days – unused, unwashed, and with original tags.
- You must contact us at returns@blackheartbikeco.com to initiate a return.
- Refunds are processed within 7 days.
- The customer is responsible for return shipping.

Framesets/Bikes

- We want every customer to love their BlackHeart.
- New bikes can be returned within 30 days for a full refund, except when paired with a custom painted fork. The customer may still make the return, but the cost of paint + $300 for the fork will be deducted from the return.
- Used bikes can be returned for store credit within 30 days, but must be in like-new condition or a restocking fee will be assessed at our discretion.
- Return shipping, packaging, insurance, and any damage sustained in shipping is the responsibility of the customer.
- You must contact us at returns@blackheartbikeco.com to initiate a return.
- Refunds are processed within 30 days.